Lindsey Gant is on the SBM soft services team across five facilities of P&G’s Headquarters in Cincinnati, Ohio. SBM employs more than 9,000 individuals servicing more than 350 million square feet throughout North America, Latin America, and Asia. In her role, Lindsey is responsible for managing dozens of employees.
With that many employees performing thousands of facilities tasks each week, Lindsey needed cutting edge tools to ensure her team is delivering the highest level of quality. Unfortunately, before adopting 4insite, Lindsey used multiple tools to manage employee requests for supplies, time-off, and work orders.
Lindsey said, “We’d use one system for payroll, one system for ordering supplies. A different system for everything. And so, a team member would make a request through a text message and I’d have to enter it into the system, and then remember to text them back with a response.” Lindsey estimated that a large part of her week was spent shuffling requests from one system to another, pulling her time and attention away from higher-value facilities management tasks.
With so many lines of communication, many requests fell through the cracks, leading to additional swirl and confusion on the team.