Valarie Barnett, Senior Vice President of Global Accounts for SBM, manages dozens of properties with hundreds of locations. SBM employs more than 9,000 individuals servicing more than 350 million square feet throughout North America, Latin America, and Asia. With such a breadth of responsibility, Valarie’s most pressing need is to ensure her staff is performing at the highest level of quality possible.
Before adopting 4insite, Valarie relied on using paper auditing and offline tools. Each facilities audit produced “reams and reams” of paper. Driving towards quality and safety KPIs were difficult without better visibility into the performance of the facility.
These manual solutions were both inefficient and limited. The paper data could not be compiled to see broader facility trends. She also found that many critical functions were tracked on paper, including restroom logs and safety hazards.
The reliance on paper meant critical tasks were often lost, and the quality of the care of the facility suffered as a result. Valarie needed a better way to track against the performance of her facility, and paper methods were not going to cut it.